Job Summary
Job Title: Representative, Customer Service
Location: Remote Job
Duration:- 18 + Months
Responsibilities:-
Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.
Additional information:-
Supporting sales reps
SAP
Sales support (Maybe manufacturing or other background)
Responsible for order entries
Would be working closely with sales reps
Looking for someone who is well organized
dealing with Order entry from sales reps
Processing orders
Not typical data entry or CSR but with data entry and inventory handling
Someone who knows MS excel , Word and Outlook, working multiple inboxes
Not needed to be on call but need to be comfortable with handling calls
Background look like
Who has experience in CSR role working with inventory
Has experience working on a team
Analytical and organized person
Someone who has can do attitude work well
Handling around 300-350 cases per months
Top 3 skills
Background in admin type work
Detail oriented
Good personality with communication skills and handling different work environment
Mandatory OT last 3 days of month, may be required to work on Saturdays as well
How to Apply
Interested candidates should submit their application online using the link below.
Apply Now
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