Job Summary
Job Title: CSR (Bilingual
English & Spanish Required)
Schedule: Monday Friday
Hours: 7:30 AM or 8:00 AM start / 4:00 PM or 5:00 PM end
Job Summary
We are seeking a bilingual (English & Spanish) CSRto serve as the main point of contact for consumer inquiries and concerns. This role handles phone calls, emails, social media messages, and written correspondence while helping resolve routine and complex consumer issues. The ideal candidate is professional, organized, and customer-focused.
Key Responsibilities
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Serve as the primary contact for consumer questions, complaints, and feedback
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Respond to consumers via phone, email, social media, and mail (English & Spanish)
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Prepare written responses, including letters, replacement coupons, or product replacements
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Track and document consumer communications and returned products
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Coordinate consumer claims with insurance carriers and internal teams
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Identify and report consumer trends and issues to management
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Maintain weekly customer service reports and database records
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Assist with office support tasks as needed (phones, shipping, supplies)
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Participate in product tastings (must have no food allergies)
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Support Quality Assurance-related tasks as assigned
Qualifications
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Bilingual in English and Spanish (required)
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Minimum 2 years of general office experience
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At least 1 year of consumer affairs or customer service experience (food industry preferred)
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Strong phone presence and written communication skills
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Reliable, punctual, and professional
How to Apply
Interested candidates should submit their application online using the link below.
Apply Now
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